White copy
Discovery
We map how the work actually happens today — question by question, with no assumptions — before a line of code is written. You get the questions in writing, and the price in writing, before you commit.
Work Order
- Form
- TI-AI
- Rev.
- A
Who we are
Tech Impact — AI automation and custom software for small and mid-sized businesses. We find where AI actually fits in the way you already work, then we build it.
Your name
Your business
Raised
Work requested
Find the work in this business that a person should not be doing anymore.
Build the system that does it instead.
Services
- Voice agents
- Support & inbox automation
- Document & data extraction
- Internal workflow automation
- Custom software, end to end
- Anything else worth automating
Work you do by hand
Every business runs differently, and finding out how is what discovery is for. But these are the kinds of operations we keep finding — work that runs on a person because it always has.
| Line | Operation | Performed by | Frequency |
|---|---|---|---|
| 01 | Answer the phone, take the booking, write it on a pad | Front desk | Every call |
| 02 | Re-type that same booking into the scheduling system | Front desk | Every call |
| 03 | Read the inbox, work out what matters, write the replies | Owner | All day |
| 04 | Key invoice totals off a PDF into the accounting file | Bookkeeper | Every invoice |
| 05 | Chase the customer who never replied to the quote | Owner | Weekly |
| 06 | Copy the same job detail into a third system by hand | Whoever is free | Every job |
Whatever is on your version of this list, none of it is the business. It is the paperwork the business drags behind it.
What we build
Four categories cover most of what an SMB can hand over. Each one answers a line above.
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AI-01
Voice agents
Answers the phone and holds a real conversation. Takes the booking, qualifies the caller, follows up afterwards, and writes the result straight into the system you already use. It works at 7am, at the lunch rush, and on the fourth simultaneous call.
Replaces lines 01, 02
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AI-02
Support & inbox automation
Reads what comes in, answers what it can in your words, and routes what it should not touch to a person — with the context already attached. The inbox stops being the first hour of the day.
Replaces line 03
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AI-03
Document & data extraction
Pulls the numbers off invoices, forms, PDFs and scans, checks them against what they should be, and files them where they belong. No re-keying, and no quiet transcription errors six months later.
Replaces line 04
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AI-04
Internal workflow automation
Connects the tools you already run on — scheduling, CRM, accounting, spreadsheets — so a job moves between them without a person carrying it. The follow-up happens because the system does it, not because someone remembered.
Replaces lines 05, 06
We also build custom software end to end when the job needs more than a part off this list.
How we work
Every work order is written in triplicate. So is every engagement.
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Build
We build the smallest thing that removes the work, put it in front of the people who actually do that job, and correct it against what they tell us. Working software beats a roadmap.
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Handover
You get the system, the documentation, and a plain explanation of what it does and where it stops. It keeps running whether or not we are in the room.
Why work with us
AI is the specialty, not a service line added to a website. We advise and we build, which means the people telling you what to do are the people who have to make it work.
We start from your process, not from a model. What gets built is whatever removes the work — sometimes that is an AI system, sometimes it is three lines of plumbing between two tools you already pay for.
Terms of engagement
- We will not sell you a chatbot because chatbots are what people are buying this year.
- We will not quote a build before discovery. A number before the questions is a guess with a decimal point.
- We will not hand you something you cannot run without us on retainer.
Free AI assessment
A named offer, not a contact form. Here is exactly what it is.
- You get
- A 30–45 minute conversation about how your business actually runs, then a short written opportunity map naming two or three places where AI would pay for itself.
- It costs
- Nothing. There is no obligation and no sales sequence afterwards.
- You need
- No preparation and no technical knowledge. Bring the part of the week that annoys you most.